When creating your password, please include an upper and lower case letters, numbers and special characters. If you forget your password, click on the "Forgotten Password" link on the login page. To change it, use the "Password" link accessible by clicking on your name at the top right corner of the top menu.

Log in using your previous email address, you will then be able to update your email address in you profile.

The only fees charged by Energies Africa are a percentage on contributions for successful campaigns. These fees (visit our Fees page) cover our overheads and our margin which will ensure that our platform keeps being innovative and up to date.

Your profile include the following tabs :

Come and check regularly or set and forget notifications for you favourite themes and tags :

Click on 'I want to invest' on one of our projects in the Discover our projects tab. Transactions are secured through MANGOPAY. VISA, MASTERCARD and bank transfers are accepted.

In the My finances tab in your personal profile you have the option to transfer any amount into your Energies Africa account. Once cleared that amount can be used throughout our projectst.

Once you have made a contribution :

Send a request to us at [email protected]

Use a pseudonym when creating your profile and tick the anonymous box before contributing.

Your name (or pseudonym), email address are sent to our project holders unless you have selected an anonymous donation. These are essential for you to receive your considerations, products, tax deductions receipts, project updates etc. Any sensitive information such as bank details are secure and handled by our financial branch.

To respect intentional charter and rules against money laundering and corruption if the amounts you contribute reach 1000 EUR in one transaction or 2500 EUR for one month we will ask for a photo ID, proof of address (less than 3 month old), statutory documents if you represent an NGO or company. These, just as your bank details are securely stored by our financial branch and never communicated to project holders.

When you contribute a box can be ticked if you authorise the project holder to use your email address for other purposes such as invitation to events or the contribute to other project. Networking is an essential part of crowdfunding but obviously you can opt out. Contact the project holder if you wish to unsubscribe to his communication. Any misuse can be reported to Energies Africa.

MANGOPAY is a secure payment platform. Your details are encrypted and the payment securely processed. The merchant you will see on your bank statement is MGP*MIPISE
Please note no one in our platform will have access to these details. Our bank through MANGOPAY is managing payments and complying with international standards.

Every time you wish to add money into your Energies Africa account. You raced details are handled by the secured payment provider MANGOPAY. Our team does not have access to any card or bank information. Please note that no representative of Energies Africa will ever ask for your bank details. Report any fraudulent activity to [email protected]

Try again after a few minutes. If unsuccessful please contact your personal bank.

Please note bank transfers can take up to 5 business days to be processed. If you cannot see any transfer being made or have not received communication, contact us [email protected]

Directly into your Energies Africa account.
a. Funds stay in your account until the end of the campaign (but are allocated). If the project is refundable and the fundraiser does not reach its target the funds will become available to you again. You can withdraw them or contribute to another project.
b. In some instances especially for NGOs funds can be transferred to the project holder straight away. You will be notified if that is the case.
The personal account is yours, a simple extension of your own bank account therefore you can withdraw its content at any point. We use it to create a secure separation between you and project holders. The only exception is described in section b above.

As long as the project holder is a registered NGO able to provide a tax receipt, yes.

Depending on the structure and status of the project holder, maybe.

Project holders will usually create mailings or newsletters if you have not opted out of these you will receive them. You can also click on the project and see the posts.

Via email or when reading posts from the project holder

We will liaise with the project holder who can choose to stop or continue the campaign.

If the target is not reached the project holder does not receive the funds and each contributions stays in their owners' accounts.
In some instances projects (donations) are non-refundable and the NGOs will have receive the contributions already sent, this will clearly be stated before you contribute. You will receive any considerations promised.

Energies Africa notifies our payment platform MANGOPAY who initiate a bank transfer to the project holder.

Use your network, talk about the project, include our widget on your blog or social media accounts...

On the description page of your project click on the Add link, in the window you will see different format of widgets, copy the code and paste it in your webpages.

Absolutely !
When you add money to your account choose a sum you are comfortable with and then shared it amongst as many projects as you wish.
Also if you participate in loans or royalties projects the profit you might make can be redistributed to other projects.