Frequently Asked Questions - Contributors
Forgotten password ?
When creating your password, please include an upper and lower case letters, numbers and special characters. If you forget your password, click on the "Forgotten Password" link on the login page. To change it, use the "Password" link accessible by clicking on your name at the top right corner of the top menu.
Change your email address ?
Log in using your previous email address, you will then be able to update your email address in you profile.
Subscription fees ?
The only fees charged by Energies Africa are a percentage on contributions for successful campaigns. These fees (visit our Fees page) cover our overheads and our margin which will ensure that our platform keeps being innovative and up to date.
What is in my personal profile/account ?
Your profile include the following tabs :
- - Personal information (name, address, email address...) these details are essential when project holders want to send you your 'considerations'.
- - Profile customisation (avatar picture, link up your social media accounts, a bio)
- - Messages (record of your contacts with Energies africa)
- - Documents (Proof of address, bank details etc.. essential to receive funds, start a project ...)
- - Password (to change it)
- - Finances (Account balance, amount tied to projects, Withdrawal and Add money options)
- - Bank details (External linked bank account details)
- - My contributions (list of all your contributions), if a refund is possible it can be initiated here
- - My projects (list of all the project you contributed to)
- - My themes (themes and tags you have selected, you will receive notifications when new projects in these categories are started)
How do I keep up to date with new projects ?
Come and check regularly or set and forget notifications for you favourite themes and tags :
- Tab : Mes themes (This can be location, a theme such as renewal energy, organic farming, Innovation, Education ...)
How to contribute ?
Click on 'I want to invest' on one of our projects in the Discover our projects tab. Transactions are secured through MANGOPAY. VISA, MASTERCARD and bank transfers are accepted.
Can I contribute to more than one project with the amount in my Energies Africa account ?
In the My finances tab in your personal profile you have the option to transfer any amount into your Energies Africa account. Once cleared that amount can be used throughout our projectst.
How do I make sure my contribution went through ?
Once you have made a contribution :
- We will send you a confirmation email
- Check in your My finances tab on your profile for your 'debits'
Can I cancel my contributions ?
Send a request to us at [email protected]
Can I make an anonymous contribution/donation ?
Use a pseudonym when creating your profile and tick the anonymous box before contributing.
Data and payment security
What personal data do you send to project holders ?
Your name (or pseudonym), email address are sent to our project holders unless you have selected an anonymous donation. These are essential for you to receive your considerations, products, tax deductions receipts, project updates etc. Any sensitive information such as bank details are secure and handled by our financial branch.
Will you ask for any other information ? Who will have access to them ?
To respect intentional charter and rules against money laundering and corruption if the amounts you contribute reach 1000 EUR in one transaction or 2500 EUR for one month we will ask for a photo ID, proof of address (less than 3 month old), statutory documents if you represent an NGO or company. These, just as your bank details are securely stored by our financial branch and never communicated to project holders.
Can project holders use my email for anything else other than update me on the project status ?
When you contribute a box can be ticked if you authorise the project holder to use your email address for other purposes such as invitation to events or the contribute to other project. Networking is an essential part of crowdfunding but obviously you can opt out. Contact the project holder if you wish to unsubscribe to his communication. Any misuse can be reported to Energies Africa.
Are payments secure ?
MANGOPAY is a secure payment platform. Your details are encrypted and the payment securely processed. The merchant you will see on your bank statement is MGP*MIPISE
Please note no one in our platform will have access to these details. Our bank through MANGOPAY is managing payments and complying with international standards.
When do I need to provide my card details ?
Every time you wish to add money into your Energies Africa account. You raced details are handled by the secured payment provider MANGOPAY. Our team does not have access to any card or bank information. Please note that no representative of Energies Africa will ever ask for your bank details. Report any fraudulent activity to [email protected]
My card has been declined what next ?
Try again after a few minutes. If unsuccessful please contact your personal bank.
My bank transfer did not go through what next ?
Please note bank transfers can take up to 5 business days to be processed. If you cannot see any transfer being made or have not received communication, contact us [email protected]
When I contribute when does the money go ?
Directly into your Energies Africa account.
a. Funds stay in your account until the end of the campaign (but are allocated). If the project is refundable and the fundraiser does not reach its target the funds will become available to you again. You can withdraw them or contribute to another project.
b. In some instances especially for NGOs funds can be transferred to the project holder straight away. You will be notified if that is the case.
The personal account is yours, a simple extension of your own bank account therefore you can withdraw its content at any point. We use it to create a secure separation between you and project holders. The only exception is described in section b above.
Are donations tax deductible ?
As long as the project holder is a registered NGO able to provide a tax receipt, yes.
Will my donations be taxed ?
Depending on the structure and status of the project holder, maybe.
How to participate in a capital venture?
How to keep up-to-date with project status ?
Project holders will usually create mailings or newsletters if you have not opted out of these you will receive them. You can also click on the project and see the posts.
How will I know the campaign is complete ?
Via email or when reading posts from the project holder
What happens if the target is reached before the deadline ?
We will liaise with the project holder who can choose to stop or continue the campaign.
What happens is the fundraising campaign is not successful?
If the target is not reached the project holder does not receive the funds and each contributions stays in their owners' accounts.
In some instances projects (donations) are non-refundable and the NGOs will have receive the contributions already sent, this will clearly be stated before you contribute. You will receive any considerations promised.
How do project holders receive the money ?
Energies Africa notifies our payment platform MANGOPAY who initiate a bank transfer to the project holder.
Can I help projects in any other way ?
Use your network, talk about the project, include our widget on your blog or social media accounts...
How do I embed a widget on my socials ?
On the description page of your project click on the Add link, in the window you will see different format of widgets, copy the code and paste it in your webpages.
Can I contribute to more than one project ?
When you add money to your account choose a sum you are comfortable with and then shared it amongst as many projects as you wish.
Also if you participate in loans or royalties projects the profit you might make can be redistributed to other projects.